Refund Policy

At Trade Blue, we strive to provide quality products and excellent customer service. If you’re not satisfied with your purchase, we’re here to help. Please review our refund policy below.

Returns

You have 7 days from the date of delivery to return an item.

To be eligible for a return, your item must be:

Unused and in the same condition as you received it.

In its original packaging.

Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards

Sale items (if marked as final sale)

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5 days to your original method of payment.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless otherwise specified.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at trade@tradeblue.net.au within 7 days of receiving your order.

Shipping for Returns

To return your product, mail it to: 88 Langham Pl Port Adelaide, SA, Australia 5015.

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., incorrect or defective item).

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company. Processing times may vary.

If you still have not received your refund, contact us at trade@tradeblue.net.au.

If you have any questions about our refund policy, contact us at:

Email: trade@tradeblue.net.au

Phone: 0413 264 391

Address: Port Adelaide, South Australia, Australia